7X Beef Shipping Information

Packaging

Our beef is shipped frozen and packed to order, using dry ice to ensure product integrity throughout transit. Each order is carefully packed into our 7X insulated tote with dry ice, then placed within a Green Cell insulated cooler. While this packaging is designed to keep cuts fully frozen during delivery, we cannot always account for unexpected delays or extended holding times during shipping. Should a product arrive partially thawed, we encourage you to enjoy that cut first. If you believe any item is unsafe or unusable, please contact us immediately—we are committed to ensuring your 7X Beef experience meets the highest standards.

*Please note: Dry ice is extremely cold and may cause injury if handled improperly. Do not touch it with bare hands. Always use gloves or a cloth and keep dry ice out of reach of children and pets.

Important Information

Recent nationwide increases in shipping volume may trigger “exceptions” or other notices related to your express delivery. If you receive one of these notices, do not refuse delivery. In most cases, your 7X Beef will still arrive in good condition within the delivery window. We will not issue refunds if delivery has been refused.

Please remember to double check your address when ordering. Complete delivery information — including data such as gate codes and apartment numbers — is the sole responsibility of the purchaser, and 7X is not responsible for delays, returns, or mis-deliveries caused by incomplete instructions, or for delays caused by weather, UPS delivery delays, or the lack of an available recipient. In other words, please make sure someone’s home during the three days of the delivery window. Once your package leaves our facility, all shipping delays are the sole responsibility of UPS, and all claims must be made to them. Please contact UPS directly, at 1(888) 742-5877, to correct mistakes or omissions in delivery directions, to track missing or late shipments, or to make a claim for missing or ruined product.